SHIPPING POLICY

Effective Date: 04 Feb 2026

 

 

1. Introduction

At Blue Horizon Pursuit (“We”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, bluehorizonpursuit.com.

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States, except AK & HI

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: Free shipping on all orders over $100.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 5:00PM EST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 6-13 business days, but some larger products can take up to 25 days from order placement.

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: USPS, UPS, FedEx

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package
    • After your order has been shipped, you will receive an email containing:
  • How to Track Your Order:
    • Visit bluehorizonpursuit.com/pages/track-your-order or the carrier's website.
    • Enter your tracking number to view the status and estimated delivery date.
  • Assistance:
    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:
    • If your package is delayed beyond the estimated delivery time, please contact us at support@bluehorizonpursuit.com or 866.310.9BHP.
  • Lost Packages:
    • If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided.
    • Check with neighbors or building management.
    • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:
    • If your package arrives damaged:
    • Take photos of the damaged packaging and items.
    • Contact us within 48 hours of receiving the item at support@bluehorizonpursuit.com.
  • Resolution:
    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:
    • If any items are missing from your order:
    • Contact us within 7 days of receiving your package.
    • Provide your order number and details of the missing item(s).
  • Resolution:
    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Incorrect Address

  • Address Accuracy:
    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Returned Packages:
    • If a package is returned to us due to an incorrect address:
      • We will contact you to arrange reshipment.
      • Additional shipping charges may apply.

 

 

11. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@bluehorizonpursuit.com
  • Customer Service Phone: 866.310.9BHP
  • Company Address:
    • Blue Horizon Pursuit
    • 84 West Broadway, Suite 200
    • Derry, NH  03038
    • United States of America

Our customer service team is available Monday to Friday, 9AM to 5PM EST.

 

 

12. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Blue Horizon Pursuit!

We appreciate your business and are committed to providing you with exceptional service.

 

 

Blue Horizon Pursuit

84 West Broadway

Suite 200

Derry, NH  03038

support@bluehorizonpursuit.com

866.310.9BHP