RETURNS POLICY

Effective Date: 14 Mar 26

 


1. Scope and Intent

This Returns Policy applies to all purchases made through the Blue Horizon Pursuit website located at bluehorizonpursuit.com ("Website").

 


2. Contact Information

For questions about returns, please contact our Customer Service team:

  • Email: support@bluehorizonpursuit.com

  • Phone: 866.310.9BHP

  • Address: 221 Main Street, Suite R, Nashua, NH  03060

    Hours: Monday–Friday, 9 AM - 5PM, EST

 

 

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 10 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

 


4. Return Process

4.1 Initiating a Return

1. Contact Customer Service:

    • Within 10 days of receiving your order.

    • Provide your order number and a detailed reason for the return.

4.2 Preparing Your Return

1. Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Ensure all accessories, manuals, and free gifts are included.

2. Include Documentation:

    • Include the return authorization form and any necessary supporting documents or images.

3. Attach Shipping Label:

    • Download and print the return shipping label provided in our email.

    • Affix the label to the outside of the package.

4.3 Shipping the Return

    • Shipping Method:

    • Use UPS, USPS, or FedEx

    • Ship the package within 7 days of receiving the return authorization.

    • Use a trackable shipping method to ensure your package arrives safely.



5. Return Shipping Costs

  • All return shipping costs are the responsibility of the customer

 


6. Specific Return Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:

    • Items must be unused, undamaged, and in original packaging.

    • Return request must be made within 10 days of receipt.

  • Refund:

    • A refund will be issued to the original payment method, minus any applicable restocking fees (≤20%).

6.2 Defective or Damaged Goods

  • Notification:

    • Contact us within 48 hours of receiving the item.

  • Documentation:

    • Provide photos or videos of the defect or damage.

  • Resolution:

    • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification:

    • Inform us immediately upon receipt.

  • Resolution:

    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • We will initiate an investigation with the carrier.

    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:

    • Once an order is placed it begins processing and cannot be modified or cancelled. When you receive your order, you may return the order using our returns instructions (listed above).

  • After Shipment:

    • If the order has already been shipped, please follow the return procedure after receiving the product.

 


7. Exceptions to the Returns Policy

The following items are non-returnable and non-refundable:

  • Intimate or Sanitary Goods:

    • Including underwear, swimwear, and personal care items, unless unopened and unused.

  • Rigid (polyethylene) kayaks, paddleboards, and clearance items are not covered by the 10-day return policy and cannot be returned or exchanged.

 


8. Exchanges

  • Eligibility:

    • We replace items if they are defective, damaged, or incorrect.

  • Process:

    • To request an exchange, contact us at support@bluehorizonpursuit.com.

  • Shipping Costs:

    • For defective or incorrect items, we cover the shipping costs.

    • For exchanges due to change of mind, customers are responsible for shipping costs.

 


9. Timelines

  • Return Window:

    • Returns must be reported within 10 days

      and shipped within 17 days of receiving the product.

  • Return Processing:

    • After receiving and inspecting the returned item, we will process the refund within 14 days.

 


10. Legal Rights

This Returns Policy does not affect any statutory rights you may have under applicable law.

 


11. Questions and Support

For more information, please:

  • Contact our Customer Service team:

    • Email: support@bluehorizonpursuit.com

    • Phone: 866.310.9BHP

 Note: By making a purchase on our Website, you agree to this Returns Policy.

 

 

Blue Horizon Pursuit is operated by Life Unplugged L.L.C.

EIN: 39-2839673