REFUND POLICY

Effective Date: 06 Jun 2025

 


1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Blue Horizon Pursuit website located at bluehorizonpursuit.com ("Website").

 


2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@bluehorizonpursuit.com
  • Phone: 866.310.9BHP
  • Address: 84 West Broadway, Suite 200, Derry, NH  03038

    Hours: Monday–Friday, 9 AM - 5 PM, EST


3. Refunds

3.1 Refund Conditions

  • Approval:
    • Refunds are issued after we receive and inspect the returned item.
  • Notification:
    • We will notify you via email regarding the approval or rejection of your refund.
  • Condition:
    • Items must meet the return eligibility criteria outlined in Section 4.

3.2 Refund Processing

  • Method:
    • Refunds will be processed to the original payment method used at the time of purchase.
  • Time Frame:
    • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

3.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:
    • Items not in original condition, damaged, or missing parts for reasons not due to our error.
  • Late Returns:
    • Items returned more than 14 days after delivery.

 


4. Return Eligibility

4.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

 


5. Exchanges

  • Eligibility:
    • We replace items if they are defective, damaged, or incorrect.
  • Process:
    • To request an exchange, contact us at support@bluehorizonpursuit.com.
  • Shipping Costs:
    • For defective or incorrect items, we cover the shipping costs.
    • For exchanges due to change of mind, customers are responsible for shipping costs.

 


6. Timeline

  • Refund Period:
    • It may take up to 14 days for the refund to appear in your account after approval.

 


7. Legal Rights

·       This Refund Policy does not affect any statutory rights you may have under applicable law.

 


8. Questions and Support

For more information, please:

  • Contact our Customer Service team:
    • Email: support@bluehorizonpursuit.com
    • Phone: 866.310.9BHP

Note: By making a purchase on our Website, you agree to this Refund Policy.

 

 

Blue Horizon Pursuit

84 West Broadway

Suite 200

Derry, NH  03038

support@bluehorizonpursuit.com

866.310.9BHP